Understanding DDP and the options for clients ordering Samples

Order Type	Domestic Shipments	Int'l Shipments
Standard Transaction	No DDP Fees	DDP Fee Paid by Receiver
Inventory Transfer	No DDP Fees	DDP Fee Paid by Receiver
Sample	No DDP Fees	DDP Option to be paid by Sender/Publisher**
Internal Sample copies for office/sales rep	No DDP Fees	Fees absorbed by Ingram

** Per request, a DF account can be set up for the client that allows sample copy shipments only to defer the DDP fees back to the publisher.

Client Instructions for non-domestic Sample Orders

• Using only the assigned DF account, clients can place a DF order by selecting the following elections during the order submission:
• Shipment Type – SAMPLE COPY
• Shipping Method – COURIER EXPRESS
• Once submitted, the order will process through ipage like all other orders, including the options to view shipment updates and tracking once shipped.
• Items to note:
• This option can only be used for int’l shipping addresses, using a freight forwarder will not be an option
• Some countries do not allow prepaid DDP charges and may still require the receiver to pay the cost – if you are unsure of the country rules please let us know so we can review and confirm.
• If the elections above are not both used, the shipment will proceed as a normal sample order and require the receiver to pay the fees upon delivery.
• The fees will be billed back to Ingram by the shipper and in-turn noted on the client statements as a Misc. charge (Other-MISC line). Due to standard shipping turn-around times, the charge will most likely be reflected on a later statement than that of the original order.

Setting up a Client account to allow deferred DDP charges for Sample Orders

• Upon request of this service, the client will need to sign a letter of acknowledgment confirming they understand the process, requirements for declared value and the responsibility to pay the charges incurred. Please find attachment below.
• Send an email to the integration team ([e-mail]) should include the Publisher Name, Publisher Number and the DF account bill to requesting the DF account set up.
• Once set up, the integration team will send along the new account details to TMS Support for routing set up. This can take up to 48 hours – the client should not place any orders on the new account until Chrissy’s team confirms set up is complete.
• After an order has been submitted, the system will auto-process as normal. After the shipment has completed, Ingram transportation will receive billing related to the charges. The transportation team will match up the order and fees to pass along to client statements to manually bill and well as advise of the processing fee (TBD).

Internal Sample Requests for the office or Sales Reps:

• A DF account has been established for this purpose and all order requests must be placed through ipage. (**manual order entry will not flow through the proper process and cause excess fees)