Help Directory Contacts by Department

Ingram iQ	•Reset Passwords •How Do I? Refer to HELP site •Compatibility issues (Google Chrome) •Upstart reporting on call volume/issues •Own the publisher resolution		[e-mail]
			1-800-291-9504 (open for 2 weeks post launch)
Business Operations Support	•General publisher support •Help with inbound & outbound PO •Work order and special handling •Direct fulfillment general support & expediting orders •Inventory reserves		IPS La Vergne: [e-mail] Two Rivers: [e-mail] Ingram Academic: [e-mail] Consortium: [e-mail] PGW Berkeley team: [e-mail]
			1-855 260-1902 (You will be prompted to select the option for your brand) Prompt 1: IPS La Vergne Business Operations team Prompt 2: Two Rivers & Ingram Academic Prompt 3: Consortium Prompt 4: PGW team

Rep Tool	The rep tool is an ordering tool used by 3rd party sales reps. General questions and training for rep tool (non commissions and non sold sales tool to input  and track orders)		[e-mail]
			1-866-400-5351
Credit Department	For general credit issues		[e-mail]
			1-800-937-8100
	For retail new account set up and/or questions		[e-mail]
Customer Care	General inquiries related to customer orders & support		[e-mail]
			1-866-400-5351
Client Statement	•General questions about new client statements		IPS: [e-mail] Two Rivers & Ingram Academic: [e-mail] CSBD: [e-mail] PGW: [e-mail]
Co-op	•General questions about co-op portal and/or process		[e-mail]
ipage	•Tier one troubleshooting •Help with log in and pass word reset •General ipage portal technical issues		[e-mail]
			1-800-937-7978

ICG Services			Two Rivers: [e-mail] Ingram Academic: [e-mail] Consortium: [e-mail] PGW: [e-mail]
Lightning Source Client Support			Two Rivers / Consortium / PGW: [e-mail] Ingram Academic: [e-mail]