PKMS Locating a Order by Tracking Number

Occasionally a customer will be able to provide their account and a tracking number but no order entry number.  To locate a customer order by tracking number only:

• Sign on to the PKMS system
• Choose warehouse
• Choose option #18 (Carton Inquiry by Tracking Number)
• Enter the tracking number for FedEx, UPS, USF REDDAWAY, R+L, Purolator, USPS, etc
• Remove any spaces (ex: 1Z50V7510351942563) – press enter
• The tracking number entered should be the first line item able to be selected
• Enter “1” next to the line and press enter
• The order entry number and account information are displayed.