Event Ordering Instructions

IPS Events Email:

• [e-mail]

 IPS Events Order Format:

Click here - Events Order Form

Event Order Guidelines:

• To ensure delivery by needed date, please submit order at least 2 weeks prior.
  • Any order requiring expedited shipping require pre-approval from the customer to ensure arrival by the event deadline.
• All orders are subject to credit approval prior to shipment. Allow 24 hours for credit approval before order entry.
• Event orders are subject to the customers normal IPS terms and free freight policy.

Event Order Process:

 Step 1: Send the event order via email to [e-mail]. A jot form and a pdf are created for standardization but any email will be processed that includes the below required information. 

• Account number
• Account Name
• Ship to address
• Event date
• Arrive by date
• Purchase Order #
• Title
• EAN
• Quantity
• Applicable Promo Codes

Step 2:

• The IPS Events team will triage to determine inventory availability and whether the order needs to be processed out of the customer’s primary, secondary, other DC, or via Shop Jackson to meet the need-by-date.
• All channel orders will be billed from IPS.
• IPS Events will follow up with original email recipients to determine proper resolution if alternate or expedited shipping is required.

 Step 3: Two Touchpoint Follow Up

• Original email recipients will receive email confirmation within 24 hours of order receipt.
• Original email recipients will receive 2^nd email upon shipment which will include tracking information and expected arrival date