Directory- Operations, Customer Care & Credit

Business Operations
Name	Position	Phone Number	Responsibilities
Jadah Hawkins	VP Business Operations	615-213-5723	Manages IPS Business Team, Projects, Integrations, IPS Coresource, Client Onboarding
Russ Lauer	Director Bus Ops IPS	615-213-3460	Oversees IPS Team, DC/Client Management liaison, EIS and Vendor Support
Kristal Smith	Mgr Business Ops Support	615-267-1533	Manages IPS Business Team Customer Support– Jackson, Lavergne, Berkley
Beverly Hill	Supervisor Publisher Support	731-988-3120	Supervises Jackson Business Operations Team
Rachael Millard	Lead Bus Ops Support Coordinator	615-213-3420	Provides backup support for publishers, training and project assistance
Client Experience
Name	Position	Phone Number	Responsibilities
Jacque Calzavara	Manager Client Experience	615-213-5917	Manages the Client onboarding/exit process, sales education and client experience
Melissa Briggs	Client Experience Specialist	615-213-3812	Client onboarding/exit process, sales education and client experience
Lyndse Horn	Client Experience Specialist	615-213-6727	Client onboarding/exit process, sales education and client experience
Business Programs
Name	Position	Phone Number	Responsibilities
Lindsay Jenkins	Mgr IPS Ops & Inventory	615-213-5738	Manages Special Projects to support IPS business relationships internally/externally
Dwan Martin	Publisher Specialist	615-213-4156	Supports distribution channel management, metadata research for vendors and clients
Janelle Rathbun	Project Manager	615-213-7067	Manages and supports projects for IPS business internal/external improvements, retail onboarding

System & Reporting
Name	Position	Phone Number	Responsibilities
John Scott	Sr Manager IPS Business Ops	731-265-5960	Manages IPS Coresoure, Reporting and systems developments and technical support, IT project and liaison
Randall Jones	Manager Business Operations	510-809-3716	Manages IPS Coresource business team and special projects
Derrek Harper	Business Operations Analyst	615-213-5409	Reporting and system development support, client support

IPS Team
Name	Position	Phone Number	Responsibilities
CW Johnson	Supervisor Customer Care	615-267-9449
Rob Mitchell	Manager Customer Care	615-213-7819
Credit Ops
Name	Position	Phone Number	Responsibilities
Robert Hanus	Director Credit Ops	615-213-7177
Brent Matthews	Director Credit	615-213-7170
Toyka Lee	Manager Credit	615-213-4491
Jeanne Nicholson	Director Credit	615-213-7161